Shipping policy
Aurela Home – Delivery Information
At Aurela Home, every order is handled with care — from our warehouse to your doorstep. Whether it’s kitchen organizers, storage solutions, or elegant home essentials, we ensure your products arrive safely, securely, and ready to bring simplicity and style into your everyday spaces.
🚚 Delivery Options & Shipping Costs
Shipping costs are calculated automatically at checkout based on your location and order details.
Estimated Delivery Times
- Standard Delivery: 4–7 working days
- Express Delivery: 3–5 working days
- Priority Delivery: 2–4 working days
Delivery times may vary depending on your location, especially for remote areas.
🚛 Logistics Method
At Aurela Home, all orders are shipped through trusted third-party logistics and courier partners. Depending on your location, your order may be delivered by local or international shipping providers.
Once your order is dispatched, you will receive a tracking number via email or SMS, allowing you to track your shipment until it reaches your delivery address.
Deliveries may be completed through standard courier services, express delivery partners, or local last-mile delivery services depending on the destination and service availability.
📦 Packaging & Handling
Every Aurela Home order is:
- Carefully packed with protective materials to help prevent damage
- Securely sealed for safe delivery
- Quality-checked before dispatch
Your products arrive clean, secure, and ready to use.
🎁 Gifting an Aurela Home Order
Want to send something elegant and practical as a gift?
You may be able to include a personalized message at checkout, where available.
Some orders may also include gift-ready packaging options.
📅 Delivery Schedule
Delivery Days
Monday to Friday
No Deliveries
Weekends or public holidays
Order Cut-Off Time
- Orders placed before 1:00 PM → shipped same business day
- Orders placed after 1:00 PM → shipped next business day
⚠️ Important Notes
Remote Areas
Delivery may take longer or include additional shipping charges.
Missed Deliveries
Re-delivery charges may apply if delivery attempts fail.
Incorrect Address
Please ensure your shipping details are accurate before placing your order.
📸 Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
- Contact us within 48 hours of delivery
- Provide clear photos of the issue, including the product and packaging
We’ll work quickly to resolve the issue with a replacement or refund where applicable.
📦 Track Your Order
Once your order has been shipped, you’ll receive:
- A tracking link via email or SMS
- Real-time updates regarding your delivery status
💬 Need Assistance?
Have questions about shipping or need a custom delivery request?
Please visit our Contact Us page and our support team will help ensure your Aurela Home delivery experience is smooth from start to finish.