Terms of service

Aurela Home – Terms & Conditions

Welcome to Aurela Home — where elegant organization meets modern living. We specialize in premium kitchen organizers, space-saving storage solutions, and thoughtfully designed home essentials created to bring beauty, simplicity, and functionality into your everyday spaces.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

1. Definitions

Consumer

An individual purchasing products for personal, non-commercial use.

Distance Contract

A purchase made through our website without physical interaction.

Durable Medium

Any method that allows information to be stored unchanged, such as email.

2. Applicability

These Terms apply to all purchases made through the Aurela Home website.

By placing an order, you confirm that you have read and agreed to these Terms.

If any provision is unclear, interpretation will be made in favor of the consumer.

3. Company Information

Company Name: Ledgerlink Limited
Registration: 79322017
Address: Unit C05, Block A, 2/F, Tung tak Industrial Building, 2-4 Shuangxi Street, San Po Kong, Hong Kong

4. Our Offer

At Aurela Home, we are committed to:

  • Providing high-quality kitchen and home organization essentials
  • Offering elegant storage solutions, countertop organizers, pantry accessories, and modern home essentials
  • Displaying accurate product descriptions and realistic product images
  • Maintaining transparent pricing, including taxes and shipping fees at checkout
  • Keeping product availability updated whenever possible

5. Order Process

Orders are confirmed after full payment is received.

You will receive a confirmation email after checkout.

Payments are securely processed via trusted third-party payment providers.

Aurela Home reserves the right to cancel orders due to fraud suspicion, pricing errors, or stock availability issues.

6. Right of Withdrawal

Eligible items can be returned within 14 days of delivery.

To qualify:

  • Items must be unused
  • Items must be returned in original packaging
  • Items must be in resellable condition

7. Returns & Refunds

Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.

Items must be returned in original condition.

Approved refunds will be issued to the original payment method.

8. Pricing

All prices are listed in USD.

Aurela Home reserves the right to correct pricing errors at any time.

International customers are responsible for customs duties or import taxes where applicable.

9. Product Quality & Warranty

All products are quality-checked before shipping.

Please note:

  • Product colors may slightly vary due to lighting or screen differences
  • Minor variations may occur due to manufacturing materials or product design

Issues must be reported within 14 days of delivery.

Warranty does not cover:

  • Misuse or improper handling
  • Normal wear and tear
  • Damage caused by water, heat, or improper cleaning
  • Damage caused by incorrect usage or excessive force
  • Damage caused by sharp objects or improper storage

10. Shipping & Delivery

Orders are shipped to the address provided at checkout.

Delivery may take up to 30 business days depending on destination and logistics conditions.

Delays may occur due to customs, shipping carriers, weather conditions, or high order volumes.

If delivery fails, Aurela Home may offer a replacement or refund where applicable.

11. Payments

Full payment is required at checkout.

We accept major credit/debit cards, PayPal, and other secure payment methods.

For payment-related issues, please contact our support team promptly.

12. Complaints & Customer Support

Please report issues within 7 days of receiving your order.

Our support team aims to respond within 14 business days.

Valid complaints may be resolved through:

  • Replacement
  • Refund
  • Store credit, where applicable

13. Dispute Resolution

Aurela Home aims to resolve disputes fairly and efficiently. If unresolved, disputes may be referred to an independent mediator where applicable.

14. Force Majeure

Aurela Home is not responsible for delays or failures caused by circumstances beyond our control, including:

  • Natural disasters
  • Shipping carrier disruptions
  • Supply chain interruptions
  • Government restrictions or customs delays

15. Governing Law

These Terms are governed by applicable laws, unless local consumer protection laws provide otherwise.

16. Changes to Terms

Aurela Home reserves the right to update these Terms & Conditions at any time.